HealthFAX AI Architecture & TechnologyIntelligence Built for Healthcare
A multi-model AI architecture that perceives clinical patterns, reasons through complex scenarios, and coordinates intelligent action — across every domain of your organization.
Our Technology Foundation
OptraHEALTH is built on a powerful combination of AI, machine learning, and healthcare expertise. Our proprietary technology powers intelligent clinical and revenue decision-making at scale.
Generative AI
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Next Gen Patient Engagement
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Conversational Agents
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AI Report Explanation
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Medical Coding, Prior Auth & EBV
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Automated Data Curation
Intelligent Streamlined Workflows
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Automate repetitive tasks
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Reduce errors with AI
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Free up staff to focus on higher-value care activities
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Real-time task routing and prioritization
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Cross-system process orchestration
Custom LLMs
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Extract & Anonymize EMR data
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Prepare EMR data for LLMs
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RAG based LLM extension
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Custom & Private LLM's
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HIPAA, PHI, PII compliant
Analytics & Machine Learning
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Extract meaningful insights from clinical and financial data
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Predictive modeling for denials, readmissions, and risk
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Improve outcomes with data-driven recommendations
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Operational benchmarking and performance trending
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Revenue forecasting and resource optimization
Inside the HealthFAX AI Core
HealthFAX pairs large language models with a curated clinical knowledge base, so answers are grounded in validated medical content rather than open-web text.
Validated clinical questions and answers
Ontology concepts for normalizing clinical and biomedical data
Conditions, medications, procedures and payer policies covered
- • Retrieval-augmented generation. Custom LLMs retrieve from your private data and the clinical knowledge base before they answer.
- • Standard vocabularies. ICD and SNOMED for clinical coding; HGVS, ClinVar and HPO for genomic and phenotype data.
- • Human-in-the-loop. Clinical and financial decisions stay with your teams; HealthFAX surfaces the evidence and the recommended action.
How Data Flows Through HealthFAX
Connect
EHR, claims, lab, eligibility and patient data arrive through HL7 v2, FHIR R4, X12 or file feeds.
Normalize
Data is mapped to standard vocabularies so it can be compared across systems and sites.
Reason
Custom LLMs and predictive models assess risk, find gaps and recommend the next step.
Act
Modules for revenue optimization, denial prevention, clinical intelligence, patient engagement and workflow automation put the result to work.
Deployment and Security
HealthFAX runs on Microsoft Azure HIPAA-eligible services. OptraHEALTH is SOC 2 Type II audited and HITRUST certified, signs BAAs with customers that share PHI, and can deploy custom LLMs privately, including on-premises. Read more about our security and compliance and supported Integrations.
Technology FAQ
What is HealthFAX?
HealthFAX is OptraHEALTH’s patented clinical intelligence and AI automation platform. It powers ready-built modules for revenue intelligence, clinical intelligence, patient engagement and research intelligence.
Does HealthFAX use large language models?
Yes. HealthFAX uses custom and private LLMs with retrieval-augmented generation (RAG), grounded in a curated clinical knowledge base rather than open-web text.
How do you keep AI output clinically accurate?
Responses draw on more than 2 million validated clinical Q&As and 65 million ontology concepts, and clinical and financial decisions stay human-in-the-loop.
Where does HealthFAX run?
HealthFAX runs on Microsoft Azure HIPAA-eligible services. Custom LLMs can also be deployed privately, including on-premises where required.
How does HealthFAX connect to our systems?
Through HL7 v2, FHIR R4, X12 EDI, SFTP file feeds and REST APIs, using pre-built connectors for major EHR, billing and lab systems.
Experience OptraHEALTH's Technology
See how our intelligent platform transforms healthcare operations.