Effective Date: 21-Apr-2025
OptraHEALTH Inc. ("OptraHEALTH", "HealthFAX", "AICounsyl", "we", "our," or "us") values your privacy
and is committed to protecting your personal data, including Protected Health Information (PHI).
This policy explains how we collect, use, store, and share your information in compliance with the
Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.
OptraHEALTH Inc. is located at 2001 Gateway Place, Suite 150W, San Jose, CA 95110, USA. We act as a HIPAA-covered entity or either as the data controller or the data processor of your personal data, depending on the services you have requested and/or received from us (or through us), as applicable. For privacy questions, email privacy@optrahealth.com or call +1 (408) 524-5300.
We comply with HIPAA by:
We use cookies and similar technologies to improve the functionality of our website and to better understand how users interact with our services.
We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to collect and analyze information about how users use our website. Google Analytics uses cookies and similar technologies to collect information such as your IP address, browser type, device information, pages visited, time spent on pages, and other usage statistics.
The information generated by these cookies may be transmitted to and stored by Google on servers outside your country of residence. Google processes this information on our behalf to evaluate website usage, compile reports on website activity, and provide other related services.
Where applicable, we have enabled IP anonymization so that your IP address is truncated before being processed by Google.
You can learn more about how Google uses your data by visiting: https://policies.google.com/privacy
You can control or disable cookies through your browser settings. Where required by law, we will obtain your consent before using non-essential cookies, including those used for analytics.
We do not sell your data. We may share data with:
We retain data as needed to deliver services and meet legal requirements. PHI is retained according to HIPAA-compliant retention schedules.
Your data may be processed outside your country. We apply safeguards to ensure legal and HIPAA-compliant handling.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, access controls, and monitoring. While we follow industry best practices, no system is 100% secure.
Under HIPAA and applicable laws, you may:
Our services are not intended for children under 13. If you believe a child has provided data, contact us to remove it.
We are not responsible for the privacy policies of third-party websites linked from our service. Please review their policies.
We may update this Privacy Policy. Significant changes will be posted here and communicated to users where applicable. The "Last updated" date at the top of this page indicates when revisions were made.